Frequently Asked
Questions

pilbet supports the following deposit methods for Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All deposits are processed in Philippine Peso (PHP). GCash and PayMaya deposits are typically credited to your pilbet account within a few minutes. Bank transfers may take up to 30 minutes during business hours.

The minimum deposit on pilbet is ₱100 PHP for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 PHP. Card deposits (Visa/Mastercard) have a minimum of ₱200 PHP. There is no maximum deposit limit set by pilbet, though your bank or e-wallet provider may have their own transaction limits that apply.

pilbet does not charge any fees on deposits. The full amount you deposit will be credited to your gaming balance. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider if you're unsure about their fee structure.

First, check your transaction history in your pilbet account under My Account > Transactions to confirm whether the deposit is showing as pending. GCash and PayMaya deposits usually reflect within 5 minutes; bank transfers can take up to 1 hour during peak times. If your deposit hasn't appeared after 2 hours, email [email protected] with the following details:

• Your registered pilbet email address
• The payment method used
• The exact amount in PHP
• The date and time of the transaction
• A screenshot of the payment confirmation from your bank or e-wallet

Our team will investigate and resolve the issue within 24 hours.

No. pilbet requires that all deposits come from a payment method registered in your own name. Third-party deposits — using a GCash, PayMaya, or bank account belonging to another person — are not permitted. This is a standard anti-money laundering (AML) requirement. If a third-party deposit is detected, the funds may be returned and your account may be reviewed. Always use your own verified payment accounts when transacting on pilbet.

Log in to your pilbet account and go to My Account > Withdraw. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount in PHP, and confirm the request. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. You can only withdraw to a payment method registered in your own name.

Processing times vary by payment method:

• GCash / PayMaya: 1–3 hours (most are processed within the hour)
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. pilbet processes all withdrawal requests within 24 hours on our end — any additional time is due to your bank or e-wallet provider's own processing schedule.

The minimum withdrawal amount on pilbet is ₱200 PHP for GCash and PayMaya, and ₱500 PHP for bank transfers. There is no maximum withdrawal limit per transaction, though very large withdrawals may require additional verification as part of our standard AML compliance procedures.

Common reasons for a withdrawal being declined or placed on hold include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal destination account is not in your name
• Unusual account activity flagged for security review
• Insufficient cleared balance (bonus funds cannot be withdrawn until wagering is complete)

If your withdrawal is on hold, you'll receive an email from pilbet explaining the reason. You can also contact [email protected] for a status update.

New pilbet players are eligible for a welcome bonus on their first deposit. The bonus is credited to your account automatically once your qualifying deposit is confirmed. The bonus amount is added to your bonus balance — separate from your real-money balance — and must meet the wagering requirements before it can be converted to withdrawable cash. Full details of the current welcome bonus offer, including the minimum deposit and wagering multiplier, are available on the pilbet promotions page.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to real cash. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms for contribution rates.

No — bonus funds cannot be withdrawn until the associated wagering requirements are fully met. However, you can choose to forfeit an active bonus at any time through your account settings if you'd prefer to withdraw your real-money balance without completing the wagering. Note that forfeiting a bonus means the bonus funds and any winnings generated from them will be removed from your account.

Yes. Most pilbet bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirements are not completed within the validity period, the bonus and any associated winnings will be forfeited automatically. Always check the expiry date of any bonus in your account under My Bonuses so you can plan your play accordingly.

pilbet offers a wide range of games for Filipino players, including:

• Slots — hundreds of titles from leading providers, including popular games like Mahjong Ways 2
• Bingo — multiple bingo rooms with different ticket prices and jackpot sizes
• Card Games — including Callbreak Quick and other classic card game variants
• Live Casino — real dealers, real tables, streamed live to your device
• Table Games — roulette, blackjack, baccarat, and more

The full game library is available on the pilbet Casino page.

Yes. All pilbet slot and RNG-based games use a certified Random Number Generator (RNG) to determine outcomes. This means every spin, card draw, or bingo number is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify the integrity and fairness of their RNG systems. Live casino games use physical cards, wheels, and dice operated by real dealers — the randomness is inherent in the physical process itself.

Absolutely. pilbet is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The site is built with a responsive design that adapts to your screen size, so whether you're playing on a budget Android phone in Davao or the latest iPhone in BGC, the experience is smooth and consistent. For the best performance, use a stable Wi-Fi or 4G/5G connection.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is calculated over millions of spins and does not guarantee individual session results. Each game's RTP is listed in its information panel — look for the "i" or "?" icon within the game. Most pilbet slots have RTPs ranging from 94% to 97%.

pilbet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information — including GCash details and bank account numbers — is encrypted and never stored in plain text. We comply with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, see our Privacy Policy.

Two-factor authentication adds an extra layer of security to your pilbet account. To enable it, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. You can use an authenticator app (such as Google Authenticator) or receive a one-time code via SMS to your registered mobile number. We strongly recommend enabling 2FA — it significantly reduces the risk of unauthorised access even if your password is compromised.

If you suspect unauthorised access to your pilbet account, act immediately:

• Change your password right away via Account Settings > Security
• Enable two-factor authentication if you haven't already
• Email [email protected] with the subject line "Urgent: Suspected Unauthorised Access" — include your registered email and a description of what you noticed
• Check your transaction history for any deposits or withdrawals you did not authorise

Our security team will lock your account temporarily while we investigate and will work with you to restore full access once your identity is confirmed. Never share your password or OTP codes with anyone — pilbet staff will never ask for these.

pilbet does not sell your personal data to third parties. We may share limited information with trusted service providers who assist in operating the platform — such as payment processors and KYC verification partners — but only to the extent necessary to deliver those services. We may also disclose information when required by Philippine law or regulatory authorities. Full details are in our Privacy Policy.

Age verification is mandatory for all accounts. pilbet uses KYC document checks to confirm every player's age before withdrawals are permitted. If we have reason to believe a player is under 21, the account will be suspended immediately pending verification. We take our responsibility to prevent underage gambling very seriously.

Log in to your pilbet account and navigate to Account Settings > Responsible Gaming > Deposit Limits. You can set daily, weekly, or monthly deposit limits in PHP. Limits take effect immediately when you lower them. If you want to increase a limit, a 7-day cooling-off period applies before the increase takes effect — this is a deliberate safeguard to give you time to reconsider. We encourage all players to set limits that reflect their entertainment budget, not their total income.

Self-exclusion is a tool that temporarily or permanently blocks you from accessing your pilbet account and placing bets. It's designed for players who feel their gaming is becoming a problem. To activate self-exclusion:

• Go to Account Settings > Responsible Gaming > Self-Exclusion
• Choose your exclusion period: 24 hours, 7 days, 30 days, 6 months, 1 year, or permanent
• Confirm your choice — self-exclusion takes effect immediately

During a self-exclusion period, you will not be able to log in, deposit, or place bets. Any remaining balance will be available for withdrawal. For permanent exclusion, contact [email protected] directly. You can also register with PAGCOR's responsible gaming self-exclusion programme for broader coverage across licensed Philippine gaming operators.

Beyond deposit limits and self-exclusion, pilbet provides:

• Session time limits — set a maximum session duration; you'll be logged out automatically when the time is up
• Reality checks — receive on-screen reminders at set intervals showing how long you've been playing and your net session result
• Loss limits — cap the amount you can lose in a day, week, or month
• Wager limits — restrict the maximum bet size per round
• Cooling-off periods — take a short break of 24 hours to 6 weeks without full self-exclusion

All tools are available under Account Settings > Responsible Gaming. For more information, visit our dedicated Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming Programme — visit the official PAGCOR website for self-exclusion registries and support resources
• National Center for Mental Health (NCMH) — crisis hotline: 1553 (toll-free, 24/7)
• Gamblers Anonymous Philippines — peer support meetings held regularly in Metro Manila and major cities
• pilbet Support Team — email [email protected] and we can refer you to professional support services

There is no shame in asking for help. Gaming should always be fun — if it stops being fun, please reach out.

If you're having trouble loading pilbet, try these steps in order:

• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari are recommended)
• Disable any browser extensions or ad blockers that might be interfering
• Switch between Wi-Fi and mobile data to rule out a network issue
• Check if your internet connection is stable — run a speed test if unsure
• Try accessing the site in incognito / private browsing mode

If the issue persists, email [email protected] with a description of the problem, your device type, browser version, and a screenshot if possible.

pilbet's gaming platform is designed to handle disconnections gracefully. If a game freezes or your connection drops mid-round, the game server records the state of the round at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off — your bet is preserved. In the rare case where a round cannot be resumed, the outcome is determined by the server-side result and your account balance is adjusted accordingly. If you believe a bet was lost unfairly due to a technical error, contact [email protected] with the game name, date, time, and approximate bet amount.

pilbet is compatible with all modern browsers and devices:

• Browsers: Google Chrome (recommended), Mozilla Firefox, Safari, Microsoft Edge — all on their latest two major versions
• Mobile: Android 8.0+ and iOS 13+ via mobile browser
• Desktop: Windows 10/11, macOS 11+

For the best live casino experience, we recommend using Chrome or Safari on a device with a stable internet connection of at least 5 Mbps. Internet Explorer is not supported.

pilbet customer support is available 24 hours a day, 7 days a week. The best way to reach us is by email at [email protected] — we aim to respond within one hour for urgent issues and within 24 hours for general enquiries. When emailing, include your registered email address and as much detail as possible about your issue so we can resolve it quickly. For responsible gaming concerns, you can also flag your query as urgent and our dedicated responsible gaming team will prioritise your case.