pilbet is an online gaming platform accessible at https://pilbet.club, offering casino games, slots, bingo, live dealer tables, and specialty games to players in the Philippines. References to "pilbet," "we," "us," or "our" in this Privacy Policy refer to the operator of the pilbet platform.
pilbet acts as the personal information controller in respect of the personal data collected from players and visitors to the platform, as defined under Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines. This means we determine the purposes and means by which your personal data is processed.
pilbet collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect are set out in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, home address | Account communication, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), card type and last four digits | Processing deposits and withdrawals in PHP |
| KYC Documents | PhilSys National ID, passport, driver's licence, SSS/GSIS ID, proof of address | Identity verification, regulatory compliance, fraud prevention |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security, fraud detection, technical support |
| Usage Data | Pages visited, features used, click patterns, time on platform | Platform improvement, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
pilbet collects personal data through the following means:
pilbet uses your personal data only for the purposes for which it was collected or for compatible purposes that you would reasonably expect. The primary purposes for which we process your data are:
Under the Data Privacy Act of 2012, pilbet processes your personal data on the following legal bases:
Processing is necessary to perform our contract with you — that is, to provide the pilbet gaming services you have registered for. This covers account creation, game access, payment processing, and customer support.
Processing is necessary to comply with legal obligations applicable to pilbet, including KYC and anti-money laundering requirements, age verification obligations, and reporting obligations to PAGCOR and other regulatory authorities.
Processing is necessary for pilbet's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — provided those interests are not overridden by your data protection rights.
Where processing is based on your consent — such as for marketing communications or optional analytics cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
pilbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary:
All third-party service providers who process personal data on pilbet's behalf are required to do so only on our documented instructions and are bound by confidentiality and data security obligations consistent with the Data Privacy Act of 2012.
pilbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Regulatory compliance, AML obligations |
| KYC Documents | Duration of account + 5 years after closure | PAGCOR and AMLC regulatory requirements |
| Financial Transaction Data | Duration of account + 5 years after closure | Tax, AML, and financial regulatory obligations |
| Gaming History | Duration of account + 3 years after closure | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Technical & Usage Data | 13 months from collection | Security monitoring, platform analytics |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent for compliance purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.
pilbet uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and understand how players use our services. The types of cookies we use are described below.
These cookies are essential for the pilbet platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without affecting platform functionality.
These cookies remember your preferences — such as your preferred language, display settings, and game lobby layout — so you do not have to reconfigure them on each visit.
These cookies collect anonymised information about how players use the pilbet platform, such as which pages are visited most frequently and where errors occur. This data helps us improve the platform experience. Analytics cookies are only placed with your consent.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pilbet platform. pilbet does not use cookies to track your activity on unrelated third-party websites or to build advertising profiles.
pilbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by pilbet. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14.
Request a copy of the personal data pilbet holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your pilbet account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to processing of your personal data for direct marketing or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for consent-based processing (e.g., marketing) at any time without affecting prior lawful processing.
pilbet will respond to data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it. There is no fee for exercising your data rights, unless requests are manifestly unfounded or excessive.
If you are not satisfied with pilbet's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
If you are a parent or guardian and believe that a minor has registered on pilbet or provided personal data to us, please contact our support team immediately so that we can take appropriate action.
The pilbet platform may contain links to third-party websites or services — for example, payment provider portals. pilbet is not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by pilbet through the pilbet platform.
pilbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players by email or by posting a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this page periodically to stay informed about how pilbet protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.
The most current version of this Privacy Policy is always available at https://pilbet.club/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pilbet handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing pilbet's compliance with the Data Privacy Act of 2012 and for handling data rights requests.
For privacy-related enquiries, data rights requests, or to report a suspected data breach, contact us at:
Email: [email protected]
General Support: [email protected]
Please include "Privacy Request" or "Data Rights Request" in the subject line of your message so that it is directed to the appropriate team. We aim to acknowledge all privacy-related enquiries within five (5) business days and to provide a full response within thirty (30) days.
If you wish to lodge a complaint about pilbet's data handling practices with the Philippine data protection authority, you may contact the National Privacy Commission (NPC) directly.